Contact Us

For product questions, order updates, delivery issues, or return requests, email service@kestrelan.com or call +86 13156893487. Customer service hours: 8:00 AM–10:00 PM.

For an existing order, include your order number, the email used at checkout, and a brief description of the issue. For damaged, incorrect, or incomplete deliveries, include photos of the item, shipping label, and packaging where available. Do not email full payment card numbers, security codes, or account passwords.

Contact us before sending a return so we can provide instructions and the appropriate return address. Our registered company address is for company identification and is not an automatically approved return address.

FAQ · Shipping Policy · Return & Refund Policy