FAQ

Bird feeders, bird water and bathing products, bird houses and resting products, backyard wildlife feeding products, and wildlife watching products. Check the individual listing for specifications and intended use.

Beijing Yichen Technology Co., Ltd. operates kestrelan.com and handles customer support for store purchases.

Supported destinations and shipping options appear after you enter your address at checkout.

Orders normally take 1–3 business days to process. Standard transit is estimated at 7–15 business days after dispatch, unless another estimate is shown at checkout. Delays may occur.

The charge is shown before payment at checkout. Any free-shipping promotion will state its own conditions.

Use the payment methods displayed at checkout. Card, digital wallet, and third-party payment availability varies by destination, device, and store payment configuration.

Request a voluntary return within 30 days after delivery. Items should be unused and complete. You pay change-of-mind return shipping; we cover reasonable costs for incorrect, damaged, or defective items. Statutory rights are preserved.

Contact us immediately. Orders can be cancelled before dispatch; changes after dispatch may not be possible.

Visits depend on location, season, species, and habitat. Follow product instructions, keep equipment clean, and use suitable feed and safe placement.

Email service@kestrelan.com or call +86 13156893487. Customer service hours: 8:00 AM–10:00 PM.

Shipping Policy · Return & Refund Policy · Payment & Security