Shipping Policy

Delivery is available to destinations supported at checkout. Enter your full address to see available shipping options and charges. If no option appears, contact us before placing an order. Product or carrier restrictions may apply.

Orders are normally processed within 1–3 business days after payment confirmation. Standard delivery is estimated at 7–15 business days after dispatch. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates; remote locations, peak periods, customs, weather, and carrier disruptions can cause delays. Any different estimate shown for an item or shipping option at checkout applies to that order.

Shipping charges are displayed at checkout before payment. There is no standing free-shipping promise; any free-shipping promotion and its conditions will be shown on the website or at checkout. Destination duties, import taxes, or clearance charges may be payable by the customer unless checkout expressly states that they are included. Any legally required charges we collect are shown before payment.

When tracking is available, shipment details are sent to the email provided at checkout. Tracking can take time to update. Orders may arrive in separate parcels; you will not be charged an additional shipping fee after checkout without your agreement.

Check your address before ordering. Contact us promptly for corrections or cancellation; changes may not be possible after dispatch. If your parcel is late, marked delivered but missing, damaged, or incorrect, email service@kestrelan.com with your order number. We will review the shipment and arrange an appropriate resolution. A carrier's delivery scan does not by itself remove your statutory rights.

For refused or undeliverable parcels, contact us to discuss redelivery or a refund. Any proposed redelivery cost will be explained before you agree. We do not impose an automatic penalty for delivery problems.